Policies
Our commitment to transparency and your rights
Privacy Policy
Last updated: December 2024
Information We Collect
Lions Moves collects information you provide directly to us, such as when you request a quote, contact us, or use our services. This may include your name, email address, phone number, address, and details about your moving requirements.
How We Use Your Information
We use the information we collect to:
- Provide and improve our moving services
- Respond to your inquiries and provide customer support
- Send you service-related communications
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Contact Us
If you have questions about this Privacy Policy, please contact us at Removals@lions-moves.com
Terms & Conditions
Last updated: December 2024
Service Agreement
By engaging Lions Moves for removal services, you agree to these terms and conditions. Our services include residential and commercial moving, packing, and storage solutions.
Booking and Payment
- All bookings require confirmation and may require a deposit
- Payment is due upon completion of services unless otherwise agreed
- We accept cash, bank transfer, and major credit cards
- Additional charges may apply for services beyond the original quote
Liability and Insurance
Lions Moves is fully insured for goods in transit. Our liability is limited to the terms of our insurance policy. We recommend customers arrange additional insurance for high-value items.
Customer Responsibilities
- Provide accurate information about items to be moved
- Ensure access to both pickup and delivery locations
- Declare any hazardous or prohibited items
- Be present or arrange representation during the move
Cancellation Policy
Cancellations made more than 48 hours before the scheduled move will receive a full refund. Cancellations within 48 hours may be subject to charges.
Cookie Policy
Last updated: December 2024
What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Third-Party Cookies
We may use third-party services such as Google Analytics to help us understand website usage. These services may place their own cookies on your device.